The location of this place is fantastic, just a short distance from the Historical Museum; the staff are friendly and welcoming.

The food at the restaurant was amazing for lunch! We tried some really good dishes. the restaurant was quite spacious, and the staff were friendly and accommodating. Our room had air conditioning and the hotel's location was simply breathtaking! 🌟

The mineral water, the health and spa center, the sport facilities. The amiable hotel staff. The capable therapeutistes.

The whole hotel is smoking area, incl. lobby, breakfast restaurant, corridors. Little amenities for children. Virtually the hotel should be 4-stars, not 5-stars.

Everything about this old-fashioned hotel was really good. The attic double room I was given was complete with AC, bath, for example. The location was exceptionally nice and next to a forest and a park. Btw, went to city centre, located not very far from the property.

The staff was accommodating and exceptional. the location is stunning, with a beautiful park surrounding it and close to the center of Velingrad. - the hotel is conveniently located near both the spa and the restaurant.

Very clean hotel with modern design rooms and all facilities. Water park outside is amazing, pools with hot water can be used all day. Spa is high standard. I can recommend it instead of bg seaside.

I liked the relaxing atmosphere, the friendliness of the staff and the mineral water, which made me feel refreshed.

It was all excellent.

The staff was flexible, very amiable, and responded promptly to requests. the location was nice and decent, in the mountains nearby, in a very picturesque area.

The location was peaceful and decent, just next door to a beautiful and green park near the center. the central fountain in front of the main entrance and the green area next to pine trees were lovely. the free parking was an excellent bonus.

My daughter well enjoyed outdoor (with slider) and indoor hot spring swimming pool. for other guests, I reccomend to bring float for child.

Because of cold weather, I hope the temperature of swimming pool could be adjusted (if possible). Hotel should present detail information about their service and facilities on the web. Because they can offer many kinds of.

I really enjoyed my off season stay. Piece, quiet and fabulous spa and treatments! Nice restaurant with good food and excellent choice of music. Loved it there!!! Feels a bit like a sanctuary away from the world.

The decor in the rooms is not really to a 5* finish, but it doesn't really matter because the whole hotel experience is lovely. Changed from penthouse room to standard because the penthouse room was small and claustrophobic.

Excellent location right by a well-maintained garden, the downtown area, and a beautiful fountain at the front entrance 🌿.

Hotel has a range of thermal pools, and excellent moderately priced spa facilities. Highly recommend this hotel.

location: the hotel was just off a pine tree forest, and the central fountain in front of the main entrance.

The room here is stylish and spacious with a terrace, smoke detectors for safety, an electric kettle, fridges, and glassware provided.